How do I know who receives a submission email when a customer completes an application?

Learn who receives an email notification when a customer submits an application in your Under account.

To know who receives email notifications for a specific application in your Under account, follow these steps:

  1. Go to the Applications homepage, then find the application that you would like to know who receives the email notifications.
  2. View the Created By column, then hover over the initials of the owner of the application to know who receives the email notifications for that specific application.

You have the ability to re-assign an application to another user by Extending User Access. In order to do so, follow the steps listed in the article linked below:

How do I give an existing application to another user in my account?

Currently, the automated email notifications for application submissions are sent to the email address of the user who owns the specific application.

However, if you want multiple email addresses to receive notifications when a customer submits an application, you have the option to invite a new user to your Under account using an email alias. This email alias can then be set up to forward the notifications to a group of email addresses within your organization.

This allows for better collaboration and ensures that the relevant team members stay informed about new application submissions.

Here is a short video that provides a clear explanation of the process mentioned above: