---
title: How do I resend an invite to a user that hasn't completed the sign up process?
description: Discover how to send a new invitation to a user who hasn't finished their sign-up process yet.
---

[Skip to content](https://knowledge.under.io/support/how-do-i-resend-an-invite-to-a-user-that-hasnt-completed-the-sign-up-process#main-content)

English

Show submenu for translations

[Get in touch](https://knowledge.under.io/support/kb-tickets/new?hsLang=en) [Customer portal](https://knowledge.under.io/tickets-view?hsLang=en)

![Under Logo Outline.svg\]](https://knowledge.under.io/hubfs/Under%20Logo%20Outline.svg)

- [Default HubSpot Blog](https://knowledge.under.io/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://knowledge.under.io/blog)
- English
  
  Show submenu for translations
- [Get in touch](https://knowledge.under.io/support/kb-tickets/new)
- [Customer portal](https://knowledge.under.io/tickets-view)
- Go to account

 Go to account

 Feeling lost?

- There are no suggestions because the search field is empty.

1. [Under Knowledge Base](https://knowledge.under.io/support?hsLang=en)
2. [User Settings](https://knowledge.under.io/support/user-settings?hsLang=en)
3. [Users](https://knowledge.under.io/support/user-settings?hsLang=en#users)

# How do I resend an invite to a user that hasn't completed the sign up process?

## Discover how to send a new invitation to a user who hasn't finished their sign-up process yet.

To update an existing user's role in your Under account, follow these steps:

1. Access the **Settings** by clicking on your initials located at the bottom left of the sidebar.
2. On the **Settings** homepage, navigate to the **Users **tab.
3. At the top of the **Users** tab, filter by **Status**, then select **Invite Sent **to only view users that have not yet completed the sign up process.
4. In the list of users, select the user that you would like to update, then click **Resend Invite** on the right-hand side of the row.

In order to ensure that the user receives the invitation email, the invite will be sent via **support@under.io**.

---

Here is a short video that provides a clear explanation of the process mentioned above:

<iframe src="https://www.loom.com/embed/5c9f94ce7b87479cb9899ef518fd4193?sid=5d0776ec-70cc-4efb-9332-9256dc579612" frameborder="0" webkitallowfullscreen="" mozallowfullscreen="" allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe>

 

- [Common Use Cases](https://knowledge.under.io/support/common-use-cases?hsLang=en)
- [Applications](https://knowledge.under.io/support/applications?hsLang=en#main-content)

    - [Applications](https://knowledge.under.io/support/applications?hsLang=en#applications)
    - [Application Editor - Settings](https://knowledge.under.io/support/applications?hsLang=en#application-editor-settings)
    - [Application Editor - Fields](https://knowledge.under.io/support/applications?hsLang=en#application-editor-fields)
    - [Application Editor - Organization](https://knowledge.under.io/support/applications?hsLang=en#application-editor-organization)
    - [Application Editor - Advanced](https://knowledge.under.io/support/applications?hsLang=en#application-editor-advanced)
- [Customers](https://knowledge.under.io/support/customers?hsLang=en#main-content)

    - [Customers](https://knowledge.under.io/support/customers?hsLang=en#customers)
    - [Customer Record - Data & Docs](https://knowledge.under.io/support/customers?hsLang=en#customer-record-data-docs)
    - [Customer Record - PDF Authoring](https://knowledge.under.io/support/customers?hsLang=en#customer-record-pdf-authoring)
    - [Customer Record - Integrations](https://knowledge.under.io/support/customers?hsLang=en#customer-record-integrations)
- [Integrations](https://knowledge.under.io/support/integrations?hsLang=en#main-content)

    - [Identity Verification Integrations](https://knowledge.under.io/support/integrations?hsLang=en#identity-verification-integrations)
    - [CRM Integrations](https://knowledge.under.io/support/integrations?hsLang=en#crm-integrations)
- [PDF Mapping](https://knowledge.under.io/support/pdf-mapping?hsLang=en#main-content)

    - [PDF Mapping](https://knowledge.under.io/support/pdf-mapping?hsLang=en#pdf-mapping)
    - [PDF Editor](https://knowledge.under.io/support/pdf-mapping?hsLang=en#pdf-editor)
    - [Adobe Best Practices](https://knowledge.under.io/support/pdf-mapping?hsLang=en#adobe-best-practices)
- [User Settings](https://knowledge.under.io/support/user-settings?hsLang=en#main-content)

    - [Profile](https://knowledge.under.io/support/user-settings?hsLang=en#profile)
    - [Users](https://knowledge.under.io/support/user-settings?hsLang=en#users)
    - [Teams](https://knowledge.under.io/support/user-settings?hsLang=en#teams)
    - [Permissions](https://knowledge.under.io/support/user-settings?hsLang=en#permissions)

- [Default HubSpot Blog](https://knowledge.under.io/blog)

[![Chill listening crop-3](https://knowledge.under.io/hs-fs/hubfs/Under%20Logo%20Outline1x.png?width=110&height=38&name=Under%20Logo%20Outline1x.png "Chill listening crop-3")](http://www.under.io)

Knowledge Base

Copyright © 2026, Under.io